In this day and age we don’t really get any “Frequently Asked Questions” any more… We believe you can ask us ANY type of question, we will try and answer them all the same.
What are the delivery charges for orders from the Online Shop?
We charge a standard £5.95 for our courier service up to the price of £60. After £60, delivery is free.
Which payment methods are accepted in the Online Shop?
We use PayPal as our credit card merchant and they accept all major brands of credit cards, debit cards as well as PayPal itself.
How long will delivery take?
We normally say within 3 working days... As long as we have the order and time to ship out before 2pm cutoff time, our courier will pick up for next working day delivery. We would rather you be excited that you receive the order earlier than expected that late!
How secure is shopping in the Online Shop? Is my data protected?
Most definitely! Online ordering is safer than over the phone as everything is handled on a secure server.
What exactly happens after ordering?
You sit back and relax! Go and treat yourself to a nice cup of tea or something. We will either get the products out of our warehouse (or drop shipped straight from the supplier) and get it to you as fast as we possibly can!
Do I receive an invoice for my order?
Of course. As soon as you place the order you will get your invoice on Email. Store this in your email invoice folder (If you haven't made one, do it now!) ... Much better than cutting down any more trees!
What are your opening times?
Our trade counter is open from Monday to Friday, 8am till 5pm. The online shop is available 24/7.
What if the question I have isn't here yet?
Give us a buzz on 01442 831777 (option 5)! We are more than happy to let you know with all of the 'what-goings-on' and if it's a good question, we will chuck it up into this FAQ page.